The Extensions Module is used to set up and control each extension on your system. In the Extensions module, you will be able to set up or modify the extension number, the name of the extension, the password, voicemail settings for the extension, and other options.
In order to access the Extension Module section:
Existing extensions appear in a table on the Extensions Module landing page. You can click on an action for the extension to edit or delete it.
In order to record all calls, click on the pencil icon for the extension you wish to modify. Once you have accessed the extension page, select the "Advanced" tab. Scroll down to the "Recording" section and FORCE.
Force/Yes/Don't Care/No/Never: Recording of inbound calls from external sources.
Force/Yes/Don't Care/No/Never: Recording of outbound calls to external sources.
Force/Yes/Don't Care/No/Never: Recording of calls received from other extensions on the system.
Recording of calls made to other extensions on the system.
Disable/Enable/Override: Enable or disable the ability to do on demand (one-touch) recording. The overall calling policy rules still apply, and if calls are already being recorded by "Force" or "Never," the cannot be paused unless "Override" is selected.
This is the call recording policy priority relative to other extensions when there is a conflict (i.e. one extension wants to record and the other extension does not). The higher of the two priorities determines the policy. If the two priorities are equal, the global policy (caller or callee) determines the policy.