How do I view call activity and listen to recorded calls?

The CDR Reports Module allows you to view a report showing the telephone calls made from and received to your system. You can choose to view a complete history or calls, or to search by date, date range, number called, caller ID, etc. The CDR Reports Module includes tool tips that help to explain what the options means.

How Do I Get to the CDR Reports Module?

  • Log in to your systems web portal.
  • On the top menu click Reports
  • In the drop down click CDR Reports

From the landing page you can run reports against your system database and filter on the following:

  • Call Date
  • CallerID Number
  • CallerID Name
  • Outbound CallerID Number
  • DID
  • Destination
  • Destination CallerID Name
  • Userfield
  • Account Code
  • Duration
  • Disposition

Sample Usage

  • Note that the default search behavior is "Begins With". Switch to "Contains" if searches are not returning expected results.

Search for all calls from a specified caller ID number

Example: Show all calls coming from a specified caller ID number. Note that this will identify both external callers calling in and internal callers calling out if the incoming or outgoing caller ID number (respectively) matches.

  • Call Date: set a date and time range if desired
  • CallerID Number: set this to the desired caller ID number, e.g. 5551234567, and select "Contains" on the right of this field
  • click "Search"

Search for all calls from a specified caller ID name string

Example: Show all calls coming from a specified caller ID name string "SMITH". Note that this will identify both external callers calling in and internal callers calling out if the incoming or outgoing caller ID name string (respectively) matches.

  • Call Date: set a date and time range if desired
  • CallerID Name: set this to the desired caller ID string, e.g. "smith" (case doesn't matter but don't enter the quotes), and select "Contains" on the right of this field
  • click "Search"

Search for all calls coming in to a specified external DID number

Example: Our organization has several external numbers (direct inbound dial numbers or DIDs). Show all calls dialing to one of these DID number, specifically 555-123-4567.

  • Call Date: set a date and time range if desired
  • DID: set this to the desired external DID number 5551234567 (don't enter hyphens, spaces or any other punctuation)
  • click "Search"

Search for all calls coming in to a specified internal extension

Example: Show all calls dialing to an internal extension, number 700.

  • Call Date: set a date and time range if desired
  • Destination: set this to the desired internal extension number, 700
  • click "Search"
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  • 10-Mar-2016
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