What features do I have for my voicemail?

If you are using our Hosted PBX platform, you have a few options.

A greeting is a short message that plays before the caller is allowed to record a message. The greeting is intended to let the caller know that you are not able to answer their call. The greeting can also be used to convey other information like when you will be available, other methods to contact you, or other options that the caller can use to receive assistance.

Unavailable Greeting

The standard voice mail greeting is the “unavailable” greeting. This is used if you don’t answer the phone and so the call is directed to your voice mailbox.

  • You can record a custom unavailable greeting.
  • If you have not recorded your unavailable greeting but have recorded your name, the phone system will play a generic message: “Recorded name is not available.”
  • If you have not recorded your unavailable greeting and have not recorded your name (see below), the phone system will play a generic message: “The person at extension number is unavailable.”

Busy Greeting

If you wish, you can record a custom greeting used when someone calls you and you are currently on the phone. This is called your “busy” greeting.

  • You can record a custom busy greeting.
  • If you have not recorded your busy greeting but have recorded your name, the phone system will play a generic message: “Recorded name is on the phone.”
  • If you have not recorded your busy greeting and have not recorded your name (see below), the phone system will play a generic message: “The person at extension number is on the phone.”

Temporary Greeting

You can also record a temporary greeting. If it exists, a temporary greeting will always be played instead of your “busy” or “unavailable” greetings. This could be used, for example, if you are going on vacation or will be out of the office for a while and want to inform people not to expect a return call anytime soon. Using a temporary greeting avoids having to change your normal unavailable greeting when you leave and when you come back.

Access your voicemail

Logging in by dialing *97 from your office phone

  • Enter your password when prompted. You may press # after each entry if you wish or just wait for your entry to be accepted.
  • Enter your password when prompted. You may press # after each entry if you wish or just wait for your entry to be accepted.
  • Enter your extension when prompted, then your password when prompted. You may press # after each entry if you wish or just wait for your entry to be accepted.
  • Call directly to your own voice mailbox by dialing * and then your extension number (e.g. *104). This can be done from any office phone or from an outside line (press the keys when you hear the initial outside caller phone greeting).
  • When you hear your own voicemail greeting start, press the * button again to be prompted for your mailbox password.
  • If this feature has been enabled, you can log into the voice mail system from the initial system greeting by pressing *98 when you hear the initial greeting start. You will be asked for your extension number and password just as if you were using an internal office phone and had dialed *98.

Logging in by pressing the “Voice Mail” or "Message" key from your office phone if your phone has this key

Logging in by dialing *98 from any office phone

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  • 12-Feb-2016
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